Prestashop - 1.3 Guide de l'utilisateur télécharger pdf (Page 64)

PrestaShop version 1.3 UserGuide – OCTOBER 2010

If a customer sends back a product, the return will appear on the list above “Merchandise Return

(RMA) Options,” presented above. Click on the name of the return to see more details.

Modify the status of the return.

Editing a Merchandise Return 1

Change the status to continue with the return process.

Create a Credit Slip

Following a return, you must create a credit slip. In your list of orders, select the customer that is

returning the item, and click on their name for more details.

Check the box under the ‘Returns’ column, and then check the box “Re-stock Prodcts” if you wish you

put the product back in your stock, and check the box “Generate a Credit Slip.” To make a customer

happy after committing an error in their order, consider giving him a voucher by checking the box

next to “Generate a Voucher.” You can also reimburse his shipping costs by clicking next to “Include

Shipping.” Once you can all of the options selected, confirm by clicking on “Refund Products.”

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Prestashop - 1.3 Guide de l'utilisateur Page 64